Customer Help
Your Happiness, Our Priority: Our Team is Here to Assist You
Get to know SS Furnishings
Company Information
SS Furnishings is a leading manufacturer of curtains and upholstery fabrics in India with over 60 years of experience in the textile industry. We offer a wide range of home furnishings products, including customized curtains, cushions, upholstery, fabrics, and readymade curtains. It’s a 3 generation family run business and we started our journey in textile industry in 1960.
We offer a wide range of products, including customized curtains, cushions, upholstery, and fabrics for homes, hotels, hospitals, villas, offices, and more. Our range of products also includes readymade curtains, curtain accessories, bedsheets, towels, hotel linen, and more.
We have over 300+ types of fabrics for curtains alone, which leads to over 10k+ designs and color variations to choose from. We offer customized curtains, including pencil pleat curtains, eyelet curtains, and tab top curtains.
Yes, our fabrics are versatile and can be used for various purposes, not just curtains. You can use our fabrics for cushion covers, diwan covers, sofa/chair/seat covers, bags, apparels, shoes, bedcovers, and various other craft projects.
We are adding new items every week, and we are ever-growing, striving to bring something new regularly for our valuable customers.
You can contact our customer service team through various channels for assistance. Our team is available from Monday to Sunday, 9 am to 9 pm. To reach us, you can visit our website’s “Contact Us” page for our contact details, fill out the Contact Form on our website, call or WhatsApp us at +91-98306-00801, or email us at [email protected]. Our dedicated customer service representatives will promptly address your questions or concerns.
Fast, Reliable Shipping and Tracking
Shipping & Delivery
Once your order has been shipped, we will provide you with a tracking number that you can use to track your order. You can also track your order by logging into your SS Furnishings account.
You will need the tracking number provided in the confirmation email once your order has been shipped. You can use this tracking number to track your order on the courier company’s website, link to which will be provided to with the tracking number.
Yes, you will receive regular updates via email regarding the status of your order. Additionally, you can track your order by logging in to your account on our website and navigating to the “Orders” tab in My Account page.
You will receive a confirmation email with a tracking number once your order has been shipped. You can use this tracking number to track your order status on our website or with the shipping carrier.
For Indian destinations, we offer free shipping on all orders above ₹499. For express delivery, you will be charged 20% extra. For wholesale orders, please refer to the wholesale section of the website. For international destinations, please contact us.
Yes, we offer free shipping on all orders above ₹499 within India.
Yes, we offer Express Delivery to almost all locations, and in selected cities, we even provide a speedier Same Day Delivery option, if available.
For same-day dispatch, orders need to be placed before 11:30 AM.
Yes, express delivery will cost an additional 20% on top of the standard shipping fees.
We typically dispatch orders within 6-48 hours, depending on the availability of the product. Customized or made-to-order items may take longer to process.
For Indian shipping addresses, delivery usually takes approximately 2-7 business days depending on your location. If you choose the air shipping option, it takes approximately 1-4 business days, excluding weekends and major Indian holidays. For international addresses outside India, delivery can take 5-25 business days.
Hassle-Free Returns & Order Cancellations
Return & Cancellation
We offer a 5-day return policy on all our products. If you received damaged curtains, you need to raise a request within 24hrs of receiving the item with the video recording of the unboxing/opening of the parcel. For more information on our return policy, please refer to our returns and refund policy page.
We offer a hassle-free return policy for most of our products. However, please note that some products, such as customized curtains or fabrics cut to size, may not be eligible for returns.
We accept returns within 24 hours of delivery for a full refund or exchange. The item must be in its original condition and packaging. Please contact our customer service team to initiate a return.
We kindly request that you create a detailed unboxing video of the product you received, capturing the packaging from all sides, in order to file any potential return claim with us. This video will be necessary for further investigation purposes.
Yes, you can cancel your order within 4 hours of placing it. However, if the order has already been dispatched, it cannot be cancelled.
You can cancel your order within 4 hours of placing it. After that, it will depend on the status of your order and whether it has already been shipped. Please contact our customer service team as soon as possible to request a cancellation.
No, express orders cannot be cancelled or refunded once they have been placed.
We make every effort to ensure the accuracy of product images on our website. However, due to different photographic lighting sources or display color settings, there may be slight color variations. Please refer to the product description for more accurate color information.
Tailoring Your Home Décor Experience
Customization & Measurement
To measure for curtains, you will need to measure the width of your window and the height from the top of the window to the floor. For more information on how to measure for curtains, please refer to our measurement guide.
While we do not offer installation services for all orders, we do provide installation services for premium orders of curtains, blinds, and upholstery in select cities through our partners in eastern India. For orders that do not qualify for installation services, our ready-made products are designed to be easy to maintain and install. If you need any guidance after receiving your products, please feel free to contact our customer service team for assistance.
Yes, we offer customized sizes for curtains to meet your specific needs, including tailored designs for readymade curtains. Please contact our customer service team for more information on how to place a custom-sized order.
Yes, we provide a range of customization options for readymade curtains, fabrics, cushions, and upholstery to suit your preferences. To learn more about our customization services, pricing, and how to place a custom order, please contact our customer service team for assistance.
Our standard delivery time for customized or made-to-order items is 3-10 business days. You will receive a confirmation email with a tracking number once your order has been shipped. Please note that customized products may take longer to process and dispatch.
Secure Transactions, Savings, & Bulk Orders
Payment, Discounts, & Wholesale
We accept multiple payment methods, including credit/debit cards, net banking, UPI, and digital wallets like Paytm, PhonePe, Google Pay, and more. Cash on delivery (COD) is also available for select areas.
Your payment security is our top priority, and we use trusted payment processors like Stripe, Razorpay, PayTM and such to ensure safe and secure transactions.
Yes, we offer discounts on bulk orders. To find bulk discount pricing and quantity information, please refer to the product page below the “Add to Cart” button. For more information and pricing, you can also contact our customer service team.
Our wholesale section is designed for customers who have a physical furnishings shop or sell products online regularly. If you are a one-time or occasional buyer, the wholesale section may not apply to you. For bulk purchases, you can check the product page for bulk discount pricing or contact our customer service team for assistance.
Yes, we provide special pricing for wholesalers, resellers, shop owners, and online sellers. For more information on wholesale or bulk discounts, please contact our customer service team. Regular wholesale customers can visit the wholesale section on our website for additional information.
Keeping Your Furnishings in Top Condition
Product Maintenance & Support
To maintain the quality and appearance of your curtains and home furnishings, it’s essential to follow the care instructions provided on each product page. Generally, we recommend dry cleaning for upholstery items. For readymade curtains and bedding, machine wash on a gentle cycle with cold water and mild detergent. Following these guidelines will ensure the longevity of your purchase.
Yes, we do offer fabrics by the meter. Please visit our website or get in touch with our customer service team for more information.
We have a curtain sizing guide on our website that offers detailed information on measuring your windows and selecting the appropriate curtain size.
We strive to keep our inventory updated, and over 90% of our merchandise is in stock in our 100k sq. ft. warehouse. However, due to the large variety of stock we maintain and constant stock movement, it is possible that some items might be out of stock and in production. If you are unable to wait, you will be refunded for any out-of-stock items when we process your order. Refunds may take up to 5 business days to appear on your bank/credit card statements.
Yes, we understand the importance of choosing the perfect fabric, and we offer fabric samples for most of our products for a nominal fee. Please contact our customer support team to request fabric samples.
Managing Your Account & Protecting Your Data
Account & Privacy
Your Privacy Is Our Top Priority. Our Servers Are Tested frequently To Ensure That Your Information Is Secure. We Also Use Cookies And Additional Tracking Codes To Better Serve You And Improve Your Wholesale Shopping Experience. Please Refer To our policy page.
Our privacy policy outlines how we collect, use, and protect your personal information when you interact with our website and services. You can read the full privacy policy on our website by clicking on the “Privacy Policy” link at the bottom of the page.
You can track your order status by logging into your account on our website, by click on “My Account” link on top of the website or at the bottom of the page. From there, you can click on “Orders” tab where you will find information about the status of order.
To change your billing address, log in to your account on our website and navigate to the “Account Details” link on top of the website or at the bottom of the page and then click on “Addresses” section. Here, you can update your billing address.
To update your shipping address, log in to your account on our website and go to the “Account Details” link on top of the website or at the bottom of the page and then click on “Addresses” section. You can change your shipping address there.
To access your Wishlist, log in to your account on our website and click on the “Wishlist” link or icon. You’ll be able to view, edit, and add items to your Wishlist.
To access the items in your cart, simply click on the cart icon on our website. You’ll be able to view, modify, and proceed to checkout with the items you’ve added.
You can view your past and recent orders by logging into your account on our website and navigating to the “Account Details” link on top of the website or at the bottom of the page and then click on “Orders” tab.