Last updated: April 01, 2023
At SS Furnishings, we strive to provide our customers with a seamless and efficient shipping experience. Please read our Shipping Policy carefully to understand our shipping practices and procedures.
Order Processing Time
Orders are processed within 1-3 business days after the order is placed, excluding weekends and holidays. Customized orders and orders requiring additional processing may take longer to prepare for shipment. We will notify you if there are any delays in processing your order.
Shipping Methods and Delivery Times
We offer various shipping methods to cater to our customers’ needs. The shipping methods available for your order may vary based on your location and the items you have purchased. After evaluating your order, we will decide on the most appropriate shipping method.
Shipping Rates
For domestic orders, we offer free shipping for orders above INR 499. Orders below INR 499 will be charged a shipping fee of INR ₹50-₹100. Orders are shipped through registered domestic courier companies and/or speed post only.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. If you have any questions or concerns about the status of your order, please contact our customer support team for assistance.
Shipping Address
Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete shipping addresses.
Damaged Packages
If your package arrives damaged, do NOT accept it at the time of delivery. Please contact our customer support team immediately, and we will work with you to resolve the issue and, if necessary, send a replacement product or issue a refund.
Lost Packages
In the event that your package is lost in transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to locate the package or, if necessary, send a replacement product or issue a part-refund.
Changes and Cancellations
If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, once an order has been shipped, it cannot be changed or canceled.
By placing an order with SS Furnishings, you agree to the terms and conditions outlined in our Shipping Policy. If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team for assistance.